Shipping Policy
Welcome to Hushwing-store.com!
At Hushwing, we operate on a direct-to-consumer model that eliminates middleman markups. We own and operate a 53,000 sq. ft. manufacturing facility in Zhongshan, Guangdong Province, China. By shipping directly from our factory to your doorstep, we remove unnecessary warehousing costs and pass those savings directly to you, providing unique, high-quality lighting fixtures at a fraction of retail prices.
1. General Shipping Principles
Origin of Shipment: All orders are dispatched directly from our manufacturing hub in Zhongshan, Guangdong, China.
Logistics Partners: We maintain strategic partnerships with premier global carriers including UPS, FedEx, and DHL. To ensure the most efficient delivery, the specific carrier is assigned automatically based on your destination and the product’s dimensions.
2. Delivery Timeframe Composition
Estimated Delivery Time = Order Processing Time + International Shipping Time
Order Processing Time: Typically 3 – 5 business days.
Modifications: You may request changes to your order (color, size, style) or shipping address within 24 hours of payment confirmation at no extra cost. After 24 hours or once the item has been dispatched, modifications are no longer possible.
Note: Processing time excludes public holidays in both the origin and destination countries.
International Shipping Time: The duration from when the package is handed to the international carrier until it reaches your door.
3. Estimated Shipping Times
We are proud to offer Free Standard Shipping Worldwide for all orders. The following are estimated transit times in business days:
| Country / Region | Estimated Shipping Time (Business Days) |
| United States (Mainland) | 10 – 18 Days |
| United Kingdom, European Union | 15 – 25 Days |
| Canada, Australia, New Zealand | 15 – 25 Days |
| Japan, South Korea, SE Asia | 10 – 20 Days |
| Rest of the World | 20 – 30 Days |
Disclaimer: These timeframes are estimates based on normal conditions. While we strive for punctuality, we are not liable for delays caused by force majeure events, including but not limited to customs clearance procedures, extreme weather, or geopolitical conflicts.
4. Shipping Protection Service
For added peace of mind, we offer an optional Shipping Protection service at checkout:
Enhanced Coverage: Orders with Shipping Protection are prioritized for claims involving damage, loss, or theft during transit.
Priority Support: Protected orders receive 24-hour priority claim processing (excluding holidays) and dedicated one-on-one assistance for expedited replacements or refunds.
5. Customs, Duties & Taxes
Free Worldwide Shipping: Hushwing covers all standard shipping costs, including international transit and local last-mile delivery.
Duties Paid (DDP): For orders shipped to the USA, UK, and EU, Hushwing handles all import duties and taxes. The price displayed at checkout is the final price you pay—no hidden fees or surprise charges upon delivery.
Remote Areas: A small surcharge may apply to extremely remote or offshore locations. Our team will contact you via email before shipping if your address falls into such a category.
6. Delivery Failures & Refusals
Please ensure your shipping address and contact details are accurate and complete.
Failed Delivery: If a delivery fails due to an invalid address, recipient unavailability, or unjustified refusal of the shipment, the customer will be responsible for all return shipping fees, duties, and re-delivery costs.
Refund Adjustments: In such cases, refunds will be processed after deducting these actual incurred costs, in accordance with our Return & Warranty Policy.
7. Order Tracking
Within 1 – 2 business days of dispatch, you will receive a Shipping Confirmation email containing your tracking number. You can track your package’s real-time status via the link provided in the email or directly on our website.
Trade Program Customers: Please note that the terms and conditions on this page do not apply to Trade Program orders. For specific shipping and logistics inquiries, please contact your dedicated Account Manager.
Policy Updates: We may update this Shipping & Delivery Policy from time to time to comply with regulatory requirements or improve our service. The latest version will always be posted on this page, with the updated date clearly marked. If you have any questions about your order shipping, please contact our support team at official@hushwing-store.com, and we will respond to you within 48 business hours.